Privacy Policy
This Privacy Policy applies to the services offered by Little Europe Beauty, its related entities and franchisees (the “Little Europe Beauty”, “we”, “our” or “us).
Your privacy is important to us and we take the responsibility of handling your personal information very seriously. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognize that individuals have a right to control how their personal information is handled.
Our Privacy Policy describes in detail how we collect, use and disclose your personal information, how you can access and correct your personal information, and how you can make privacy complaints.
For the purposes of this Privacy Policy, personal information includes, amongst other things, your:
- name and date of birth;
- contact details and your emergency contact details;
- bank account or credit card details;
- payment history (of payments to us and/or our franchisees (Clinics);
- treatment details;
- before and after photographs; and
- medical information (e.g. details of any allergies you may have).
Collection of your personal information
We will not collect any personal information about you without your consent, unless we are required or authorised by law to do so.
We collect your personal information primarily to enable us to provide you with our services and products. We may also use the information to contact you, for marketing purposes, or for any other purpose permitted under the Privacy Act.
You do not need to identify yourself when you deal with us (e.g. to find out more about treatments or products) however in certain situations we will only be able to deal with you if you have identified yourself to us.
We will collect your personal information via:
- a ‘client card’ you have completed at or before attending one of our Clinics;
- our website (for example, if you purchase a treatment or make a booking via our website); or
- other mechanisms we implement in future to make it easier for you to deal with us.
You are not obliged to provide your personal information to us, however if you do not provide your personal information, we may be unable to provide services or products to you.
Use of Tracking Technologies
We use tracking technologies such as cookies or web beacons to make it easier for you to use our website and services. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview an HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify you, although they do identify your browser. These tracking technologies allow us to monitor our website, and to record how many people are using the different parts of the website. It is possible to set your browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services we can provide to you via our website.
Use and disclosure of your personal information
Your personal information will primarily be used by us to:
- deliver services and products to you;
- administer the delivery of such services and products;
- contact you, including to provide information to you about products, services and/or special offers:
- obtain feedback from you about the products and services we deliver to you; and
- record statistical data for marketing analysis.
- We may share your personal information within the LCA business, including by disclosing it to franchisees operating Clinics, to enable our Clinics to deliver services and products to you, and otherwise as required for our Clinics to meet their contractual obligations to us. These Clinics are contractually obliged to protect your personal information.
Additionally, we may engage other trusted companies or service providers to assist us in undertaking our functions and activities. For example, we may engage service providers to assist us with marketing, market research (including by using other available data to gain greater insights about our clients), provision of medical and other related services to you, mail-house services, hosting and product development services, analysis of client lists and/ or consulting services. Some of these trusted parties may be overseas (for example, in the United States and the Netherlands), but we take all reasonable steps to ensure that they protect your personal information.
These trusted third parties may have access to, and use and disclose, your personal information if they require that information to perform their specific function or activity under their contractual arrangements with us. They cannot use your personal information for other purposes, and they are contractually obliged to protect your personal information.
We recognize the trust with which you provide your personal information, and we will not use or disclose your personal information for any other purposes without your consent, except as required or permitted by law.
At any time, you can withdraw your consent to the collection, use and disclosure of your personal information by us, by contacting us or a Clinic. Additionally, if you do not wish to receive marketing material, you may choose to ‘opt-out’ from receiving such material by contacting us or a Clinic.
Please note that if you withdraw your consent, we will take all reasonable steps to delete your personal information, except where we are authorised or required by law to retain it. Additionally, if you withdraw your consent, please note that we may not be able to provide particular services and products to you.
Access to, and amendment of, your personal information
You have the right to access personal information that we hold about you. To access your personal information, please contact us in writing or contact your Clinic.
You also have the right to ensure that the personal information we hold about you is correct, up-to-date and complete. If you would like to correct the personal information that we hold about you, please contact us in writing or contact your Clinic.
Storage and security of your personal information
We take all reasonable steps to securely store your personal information, and to keep this information accurate and up to date. Your personal information is stored on secure servers (if in digital format), including on servers located in the United States, or in locked areas (if in hardcopy format). These servers and areas are all in controlled facilities.
Our employees and contractors are required to respect the confidentiality of your personal information. We only permit authorised personnel to access your personal information, and your personal information will only be disclosed to third parties where they have the appropriate authority. We also destroy or de-identify your personal information when we no longer need it, when you withdraw your consent, or where we are no longer required by law to keep it, wherever possible.
Little Europe Beauty and Links to Other Websites
Our website contains links to websites other than our own. We do not control these external websites, and we are not responsible for the conduct of companies or individuals in respect of these websites, or for the performance or otherwise of any content and/or software contained in such external websites.
Questions and Complaints
For further information regarding this Privacy Policy or to make a complaint about the steps taken by us to protect your personal information or privacy, please contact us via the details on our Get In Touch on our website. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).
We reserve the right to review, amend, update and change this Privacy Policy from time to time to reflect our practices and obligations. Any changes will take effect from when the updated Privacy Policy is uploaded to our website.
Wrinkles & Lines
How do wrinkles form?
Wrinkles naturally develop as part of the aging process. As we grow older, our skin becomes thinner, drier, and loses elasticity, making it less able to protect itself. This results in the appearance of lines, creases, and wrinkles.
A major contributor to wrinkle formation is the repeated movement of facial muscles. These movements cause "dynamic wrinkles," which are visible only during expressions. However, over time, if left unaddressed, these dynamic wrinkles can evolve into "static wrinkles," which remainvisible even when the face is at rest.
How to prevent wrinkles?
When the face moves, the resulting lines are called dynamic wrinkles. Over time, repeated facial movements can cause these lines to deepen, forming more permanent static wrinkles.
Treatments are designed to help prevent the development of static wrinkles while softening and smoothing the appearance of existing fine lines.
These treatments are most effective when used as a preventative approach, and aims to reduce the visibility of wrinkles and fine lines, promoting a smoother, more refreshed appearance.
Please note that individual results may vary. A consultation is required before your first treatment—be sure to inform us of any medical conditions or relevant health history during this appointment. This ensures your unique needs are properly assessed and the most suitable advice is provided.
Side effects:
Based on your skin’s sensitivity and any medications you may be taking, such as aspirin, ibuprofen, or other blood thinners, you may experience some temporary, mild side effects, which
can include:
- Slight swelling near the injection site
- Tenderness or bruising in the treated areas
- Small red marks at the injection points
- A mild headache, depending on the area treated
Aftercare
Keep your head elevated:
Stay upright for at least 4 hours after treatment to prevent the product from spreading to unintended areas.
Use gentle facial movements:
Lightly activate your treated muscles by making facial expressions for the first few hours to help the product settle properly.
Apply a cold compress:
Use a cold pack wrapped in a cloth to reduce any swelling or redness if needed.
Maintain a clean face:
Avoid touching your face excessively and keep the area clean.
Stay hydrated:
Drink plenty of water to support skin health.
Follow any specific instructions your practitioner provides.
What to avoid:
Avoid rubbing, massaging, or applying pressure
on the treated areas for at least 24 hours.
Do not lie down or bend over for 4 hours after treatment.
Avoid strenuous exercise for 24 hours
to reduce the risk of bruising or swelling.
Skip alcohol and blood-thinning medications
for 24 hours if possible, as they may
increase bruising.
Avoid heat exposure
such as saunas, hot baths, or sunbathing for 24-48 hours.
Do not have any facial treatments or massages
on the treated area for at least two weeks.
Volume & Structure
Non-surgical facial volume enhancement offers a way to add definition and contour to areas like the lips, jawline, chin, and mid-face.
Volume loss
As we age, our faces naturally lose volume, collagen production slows down, and skin elasticity decreases. Non-surgical treatments provide an effective way to counter these effects and restore lost facial volume.
Cosmetic aesthetic procedures can also address fine lines and wrinkles, helping to rejuvenate the skin for a more youthful, refreshed look.
Our experienced Registered Nurse conducts comprehensive consultations to identify the most suitable approach for your volume restoration needs. During your appointment, we will discuss personalised treatment options tailored to your individual goals.
How can we add volume and structure?
This treatment enhances your skin, restores facial volume in multiple areas, and gradually revitalises your overall appearance starting from the time of treatment and continuing over the following weeks. It helps reduce the appearance of lines and wrinkles, creating a naturally softer, more refreshed look.
Please note that individual results may vary. A consultation is required before your first treatment, be sure to inform us of any medical conditions or relevant health history during this appointment. This allows us to properly assess your individual needs and provide appropriate, personalised guidance.
Side effects:
Common side effects you may experience include but not limited to:
- Swelling at or around the injection site
- Redness or tenderness in the treated area.
- Bruising at the injection site
- Itching or mild irritation
- Lumps or bumps under the skin (usually temporary)
- Minor pain or discomfort
- Asymmetry or unevenness (often resolves as swelling subsides)
Aftercare
Apply ice gently:
Use a cold compress wrapped in a cloth to reduce swelling and discomfort, but avoid direct ice contact on the skin.
Keep the treated area clean:
Gently cleanse the skin and avoid touching the injection sites unnecessarily.
Follow your provider’s instructions
carefully for the best results.
Use any recommended products:
Follow your practitioner’s advice regarding creams or ointments to soothe the area.
Protect your skin from the sun:
Apply broad-spectrum sunscreen daily and avoid excessive sun exposure.
Sleep with your head elevated:
This can help minimise swelling during the first night after treatment.
What to avoid:
No makeup on lips for 24 hours:
This helps prevent irritation or infection.
Avoid strenuous exercise for 24-48 hours:
Exercise can increase swelling and bruising.
Do not massage or press your lips:
Let the filler settle naturally.
Avoid alcohol, smoking and blood-thinning medications:
These can increase bruising and swelling. Smoking can impair healing and affect results.
Skip hot environments:
Avoid saunas, steam rooms, or hot showers for 24-48 hours.
Lip Volume
As we get older, the natural decline in collagen affects the skin’s elasticity and firmness, leading to visible changes like reduced lip volume and thinning.
This decrease in collagen weakens the skin’s structural support, causing a gradual loss of overall volume and a subtle deflation of the lips over time.
Types of products used
A variety of products are available, each with different consistencies, generally classified into three
main categories:
- Thin formulations : typically last between 3 to 6 months
- Mid-range formulations: designed to last 9 to 12 months
- Semi-permanent formulations: can last 18 to 24 months
These are composed of complex sugar molecules that naturally occur in the body. They bind with water to help hydrate the skin, restore volume, and enhance facial structure.
Side effects:
Common side effects you may experience include but not limited to:
- Swelling around the lips
- Bruising at the injection sites
- Tenderness or soreness
- Redness or minor inflammation
- Lumps or firmness (usually resolves within days).
- Itching at or near the treated area
These effects typically subside within a few days to a week.
Our skilled Registered Nurse will conduct a comprehensive consultation to understand your individual goals. Will also provide tailored recommendations to help you achieve your ideal lip shape, volume, and definition.
Aftercare
Apply ice gently:
Use a cold pack or ice wrapped in a cloth on your lips to reduce swelling and bruising. Avoid applying ice directly to the skin.
Keep lips clean:
Gently cleanse the area and avoid touching your lips unnecessarily to
prevent infection.
Stay hydrated:
Drink plenty of water to support healing.
Use any prescribed products:
Follow your practitioner’s advice on ointments or creams to soothe the area.
Protect your lips:
Avoid sun exposure and use a lip balm with SPF to protect treated areas.
What to avoid:
No makeup on treated areas for 24 hours:
This helps reduce the risk of irritation or
infection.
Avoid strenuous exercise for 24-48 hours:
Increased blood flow can worsen swelling and bruising.
Do not massage or rub the treated areas
unless advised by your practitioner.
Avoid alcohol and smoking:
These can slow down the healing process and affect your results.
Avoid heat exposure:
Skip saunas, hot baths, or sunbathing for 24-48 hours.
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Rejuran
Rejuran is a cutting-edge injectable skin treatment that harnesses the regenerative properties of polynucleotides (PN), which are DNA fragments sourced from wild salmon. These polynucleotides are highly biocompatible with human skin and help boost collagen production, improve skin elasticity, and support overall skin rejuvenation.
Key benefits
- Boosts Collagen Production: Promotes the skin’s natural collagen synthesis, resulting in firmer, more
youthful-looking skin. - Enhances Texture and Elasticity: Refines skin surface, smooths fine lines, and improves overall tone and suppleness.
- Intensive Hydration: Delivers deep, long-lasting moisture for a glowing, healthy complexion.
- Soothes Inflammation: Calms irritated skin, making it ideal for those with acne scars or sensitivity.
- Addresses Multiple Skin Concerns: Effectively targets sun damage, dullness, and loss of skin firmness.
Treatment Overview
Rejuran is delivered via micro-injections to the face, neck, or other targeted areas. The procedure is minimally invasive and involves little to no downtime. Topical anaesthetic is applied for patient comfort. For best results, a series of 2 to 4 sessions spaced 3 to 6 weeks apart is usually advised.
Side effects:
Rejuran is generally well-tolerated, but like all injectable treatments, some temporary and mild side effects may occur:
- Redness and Swelling: Slight redness or swelling at the injection sites is common and usually fades within a few hours to a couple of days.
- Bruising: Minor bruising may develop, particularly in those with sensitive skin or a tendency to bruise easily.
- Needle Marks or Small Bumps: Tiny bumps or visible needle marks may appear but typically resolve within
24 to 72 hours. - Tenderness or Mild Discomfort: Some individuals may notice slight tenderness or sensitivity in the treated areas.
- Itching or Tightness: As the skin heals and regenerates, mild itching or a feeling of tightness may occur.
Aftercare:
Keep the area clean:
Gently cleanse your skin with a mild, non-irritating cleanser. Avoid scrubbing or using exfoliants for at least 3–5 days.
Apply soothing products:
Use calming, hydrating products like hyaluronic acid serums or recovery creams as recommended by your practitioner.
Stay hydrated:
Drink plenty of water to support skin repair and maintain hydration.
Protect your skin:
Wear broad-spectrum SPF 30+ daily, even indoors, to prevent UV damage and support optimal results.
Sleep with your head elevated:
This may help reduce swelling or puffiness after treatment.
Follow practitioner instructions:
Use any post-treatment products or medications as advised during your consultation.
What to avoid:
No makeup for 24 hours:
Give your skin time to breathe and heal immediately after the procedure.
Avoid touching or rubbing the treated area:
This reduces the risk of irritation or infection.
Skip strenuous exercise and saunas for 24–48 hours:
Intense heat and sweating can increase swelling or interfere with healing.
Avoid alcohol and smoking:
These can slow down the healing process and affect your results.
Don’t use harsh skincare products:
Avoid retinols, AHAs/BHAs, and other active ingredients for about 5–7 days unless otherwise advised.