Terms of service

Prepaid Treatment

• If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.
• Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).
• 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
• You agree to these terms by purchasing pre-paid treatments.

 

Purchases made through Website

• Treatments purchased online by you through the Customer Portal, continue to be regulated by Little Europe Day Spa conditions of use; privacy policy; cancellation and refund policy.
• Treatments purchased online are not transferable to other individuals, treatment areas or clinics.
• 48 hours’ notice is required for any online purchased treatment appointment cancellations. If you cancel an online purchased treatment appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. 
• Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded.
• We don’t refund for change of mind, however, we may use our discretion if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).
• Any request for refund by you, for treatments purchased online through your customer portal, must be made in writing and issued to: md@littleeurope.com.au, for our consideration. The clinic may decide, upon review of your written request, whether a refund is requi